# Support Guide

## Support Guide

Practical how-tos for the things most people need to do with their Pandacoin wallet. If you're new, start with **download** → **backup**. Everything else can come later.

### Getting started

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>⬇️ <strong>Download the wallet</strong></td><td>Grab the official Pandacoin wallet for Windows, macOS, or Linux.</td><td></td></tr><tr><td>💾 <strong>Back up your wallet</strong></td><td>Do this right after you create a wallet. No backup, no recovery.</td><td></td></tr></tbody></table>

{% hint style="warning" %}
**Back up before you put real PND in.** If you lose the wallet file and don't have a backup, the coins are gone — nobody can recover them for you.
{% endhint %}

### Recovery and migration

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>🔑 <strong>Get private keys from backup</strong></td><td>Pull the keys out of an older backup so you can re-import them.</td><td></td></tr><tr><td>📥 <strong>Import wallet (desktop)</strong></td><td>Bring an existing wallet or private keys into the desktop client.</td><td></td></tr><tr><td>📱 <strong>Export / import Android wallet</strong></td><td>Move your wallet between phones, or between mobile and desktop.</td><td></td></tr></tbody></table>

### Extras

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>🤖 <strong>Telegram Bot</strong></td><td>Receive, store, and tip Pandacoins directly inside Telegram.</td><td></td></tr></tbody></table>

### Can't find what you need?

{% hint style="info" %}
Ask in [Telegram](https://t.me/pandacoin) — someone from the community will walk you through it. Also worth checking the **FAQ** for the short-answer stuff.
{% endhint %}


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