How to get support

How to get support

Fastest answer: ask in Telegram. Real people, usually online, typically faster than email.

Ways to reach us

💬 Telegram

Main community chat. Ask anything — wallet help, technical issues, how-to questions.

Fastest

🎮 Discord

Alternative community chat. Good if Telegram isn't your thing.

Fast

✉️ General email

Longer-form questions, things you don't want to post publicly.

Slower

📣 Marketing & PR

Listings, partnerships, press, integrations.

Business

Before you ask

A quick checklist that solves most questions without needing to ask anyone:

1. Check the FAQ — the common stuff is usually there.

2. Check the Support Guide — step-by-step articles for wallet setup, staking, backups, and common issues.

3. If it's a wallet or transaction issue, have these ready: your operating system, the wallet version, and the transaction ID (if there is one). You don't need to share any of this publicly — but it saves time when you do ask.

Never share your wallet password, seed phrase, or private key with anyone — including people claiming to be Pandacoin support. Real staff will never ask for them. If someone DMs you asking, they're a scammer. See the FAQ for more on this.

Helpful reading