# How to get support

## How to get support

{% hint style="info" %}
**Fastest answer:** ask in [Telegram](https://t.me/pandacoin). Real people, usually online, typically faster than email.
{% endhint %}

### Ways to reach us

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>💬 <strong>Telegram</strong></td><td>Main community chat. Ask anything — wallet help, technical issues, how-to questions.</td><td><em>Fastest</em></td><td><a href="https://t.me/pandacoin">https://t.me/pandacoin</a></td></tr><tr><td>🎮 <strong>Discord</strong></td><td>Alternative community chat. Good if Telegram isn't your thing.</td><td><em>Fast</em></td><td><a href="https://discord.gg/9UAXtm2ApS">https://discord.gg/9UAXtm2ApS</a></td></tr><tr><td>✉️ <strong>General email</strong></td><td>Longer-form questions, things you don't want to post publicly.</td><td><em>Slower</em></td><td><a href="mailto:support@pandacoin.tech">mailto:support@pandacoin.tech</a></td></tr><tr><td>📣 <strong>Marketing &#x26; PR</strong></td><td>Listings, partnerships, press, integrations.</td><td><em>Business</em></td><td><a href="mailto:marketing@pandacoin.tech">mailto:marketing@pandacoin.tech</a></td></tr></tbody></table>

### Before you ask

A quick checklist that solves most questions without needing to ask anyone:

1. Check the **FAQ** — the common stuff is usually there.
2. Check the **Support Guide** — step-by-step articles for wallet setup, staking, backups, and common issues.
3. If it's a wallet or transaction issue, have these ready: your **operating system**, the **wallet version**, and the **transaction ID** (if there is one). You don't need to share any of this publicly — but it saves time when you do ask.

{% hint style="warning" %}
**Never share your wallet password, seed phrase, or private key** with anyone — including people claiming to be Pandacoin support. Real staff will never ask for them. If someone DMs you asking, they're a scammer. See the FAQ for more on this.
{% endhint %}

### Helpful reading


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://wiki.pandacoin.tech/support/support.md?ask=<question>
```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.